The Fortress Protection Plan - Tier 1
Over the last several years we've continually improved our products as far as performance, price, and durability. We want to build tough, reliable products that never fail! But we also have to be realistic that occasionally things happen beyond our control. Whether it's shipping damage, a faulty component, or just bad luck, sometimes things break!
Our standard warranty covers all of these for a period of 12 months. With our standard warranty policy we generally try to repair items first, whether that means shipping back to our facility or finding assistance from a local mechanic close to you. If we're unable to repair the product, we'll refund or replace it as soon as possible. If something is lost in the mail, we'll do our best to track it down before sending out a replacement. We'll always get you taken care of, whilst going through the proper channels first.
If however you want to minimize downtime and get products faster, we introduce the Fortress Replacement Protection Plan. (Aptly named after the B-17 Flying Fortress, known for it's extreme durability even when missing parts from air to air combat!)
Faster replacement parts due to shipping errors
- USPS, UPS, FedEx, or another carrier lose your package? No worries, we'll ship out another one immediately, no questions asked.*
- Did a careless forklift driver mishandle your ebike during delivery? We'll ship out another bike right away.*
- Something just doesn't seem quite right with your product? No worries, we'll send out another one immediately and provide a prepaid return label for sending things back.*
*Protection Plan available may not be available for all products. See product page details for availability and pricing. In the event that a faulty or missing product is out of stock, we will provide a full refund of the product price and shipping in lieu of a replacement item. There are NO refunds on The Protection Plan, unless your original order is canceled prior to shipping.
- Tier 1: Parts under $100
- Tier 2: Parts over $100 (Excluding batteries)
- Tier 3: Batteries
- Tier 4: Ebikes $2,500 or less
- Tier 5: Ebikes $2,500 - $5,000
- Tier 6: Ebikes $5,000 or more